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Orders & Payments

We know that buying lingerie online can be a tricky experience, especially if it's your first time. However, we want it to be fun and stress free! We're always (9am-5:30pm Mon-Fri) on the other end of the telephone line at +44 (0) 207 636 7060, or sales@mimiholliday.com, but in case we can save you some time, we've collated some of our most frequently asked questions.

Still confused? Don't worry, just call us. (We do love a chat.)

 

HOW CAN I CHECK THE STATUS OF MY ORDER?

After your purchase is complete, you should have received an email confirming your order, and featuring a tracking number once the order has been dispatched. Has something gone awry? Get in touch and we'll work it out.

 

PAYMENT

  • We accept most major credit and debit cards including; Visa, Mastercard, Amex, Delta, Switch, Solo, and Visa Electron.
  • You will be advised by email or telephone as soon as possible if we cannot process your order because; authorisation of your payment failed, or if there are any items on your order that are out of stock.

As always- we're here to help! Just give us a call on +44 (0) 207 636 7060, or email sales@mimiholliday.com. These lines are monitored from 9:00am to 5:30pm, Monday to Friday. We promise you won't talk to a robot, only real, lingerie loving people.

 

CAN YOU ADVISE ME ON THE FIT?

Yes, of course, and we'd love to. Mimi Holliday might be the coolest, but it's also SERIOUS about fit. You have a few options here; firstly, check out the size guide for information about the styles and fit of our collections. Need more help? We've got a whole team of lingerie fit experts in our Personal Shopping Team who are ready and willing to point you in the right direction.  


The team can be reached at our London HQ by telephoning 020 7636 7060 between the hours of 9.30am- 5.30pm Monday- Friday. Alternatively you can email the team using the following address: sales@mimiholliday.com

 

DO YOU OFFER GIFT WRAPPING?

But of course! And the best news is; we'll do it whether you ask us to or not. We want you to have the very best experience each time you shop with us, so we offer complimentary luxury gift wrapping with every order. Your order will arrive discretely at your doorstep, beautifully packaged in a chic, ivory gift bag, with an embossed Mimi Holliday logo framed by shimmering gold edging. All items are wrapped in soft white tissue paper, and a luxe, peach grosgrain ribbon ties into a delicate bow at the front. Giving it as a gift? The love heart shaped gift tag is the perfect finishing touch.