Delivery & Returns

Please note that we make every effort to deliver within the stated times above. However, please note that these timings are approximate.

During Sale periods and peak seasonal shopping days, please do allow a little more time for your delivery.

Taxes and Duties

* Due to the change in the UK's relationship with the EU that came into into effect on 1st January 2021, all shipments outside the UK will be shipped on a 'Delivered Duty Unpaid' (DDU) basis and may, therefore, be subject to import duties and taxes, which will apply once the shipment reaches your designated country.

This means that you will need to take responsibility for any applicable taxes, duties and handling fees for your designated country, none of which are included in the purchase price.

Please contact your relevant authority for more information on any rates that may apply to you.

Returns Policy

We hope you are happy with your items but realise that sometimes you may need to return items.

Please make sure that all knickers are tried on over your own lingerie. All goods should be returned unworn, unwashed, with all labels intact.

So that you can continue to shop with confidence, all orders can be returned within 45 days of the date of purchase.

Terms and Conditions

• If you are in any way dissatisfied with the goods you have ordered we will exchange them or give you a full refund provided you return them in a re-saleable condition.
• So that you can continue to shop with confidence, all eligible orders can be returned within 45 days of the date of purchase.
• Items need to be unused and in their original packaging with all labels intact for a refund to be considered.

How to Returns items

• We don't include any paperwork in our orders as we are gradually removing as much packaging and paperwork from our processes as possible.
• Replacement gift items will not be gift boxed, so you may wish to retain the box from your original order.
• You will be responsible for the cost of returning items.
• We recommend that you use a signed for service and retain your proof of postage, as Mimi Holliday London Ltd cannot be held reponsible for any items lost in transit.
• Please return items to:
• Ref:  Please insert your order number here.
  MIMI HOLLIDAY RETURNS
  PO BOX 109
  MALTON
  NORTH YORKSHIRE
  YO17 1DH
• Alternatively, please contact us on team@mimiholliday.com should you wish to return items.

• From the date of your return, it can take up to 14 working days (excluding weekends and bank holidays) to process your return.
• If you believe your goods are faulty we will inspect them and then contact you by email or phone to discuss an appropriate resolution.

Exchanges and Refunds

• We can only exchange items returned in pristine condition.
• If you require an exchange, you will be contacted within 3-5 working days of our receipt of your items.
• An exchange will be sent out free of charge.
• When a replacement item is requested, we will endeavour to fulfill the request but it is dependent on product availability. If a replacement is not available, we will reach out to you to discuss what you would prefer to do.
• Any postage costs relating to the original shipment will only be refunded if the product is deemed to be faulty by Mimi Holliday London Ltd.
• Please note that custom duties and sales taxes are non-refundable for shipments outside the European Union (EU).
• We aim to process all refunds within 3-5 working days of our receipt of your items.
• Any funds due from a refund should appear on your bank statement within 5-10 working days of their receipt (Please note that refund times are dictated by the card issuers and are outside of our control.
• Refunds will be made via the payment method used to purchase goods.

E-vouchers

• E-Vouchers are non-returnable and cannot be exchanged for cash.

Contact

If you have any queries about shipping or returns, we are only an email away at  team@mimiholliday.com