We know that buying lingerie online can be a tricky experience, especially if it's your first time. However, we want it to be fun and stress free! We're always (9am-5:30pm Mon-Fri) on the other end of the telephone line at +44 (0) 207 636 7060, or email@example.com, but in case we can save you some time, we've collated some of our most frequently asked questions.
Still confused? Don't worry, just call us. (We do love a chat.)
HOW CAN I CHECK THE STATUS OF MY ORDER?
After your purchase is complete, you should have received an email confirming your order, and featuring a tracking number once the order has been dispatched. Has something gone awry? Get in touch and we'll work it out.
- We accept most major credit and debit cards including; Visa, Mastercard, Delta, Switch, Solo, and Visa Electron
- You will be advised by email or telephone as soon as possible if we cannot process your order because; authorisation of your payment failed, or if there are any items on your order that are out of stock.
As always- we're here to help! Just give us a call on +44 (0) 207 636 7060, or email firstname.lastname@example.org. These lines are monitored from 9:00am to 5:30pm, Monday to Friday. We promise you won't talk to a robot, only real, lingerie loving people.
CAN YOU ADVISE ME ON THE FIT?
The team can be reached at our London HQ by telephoning 0207 636 7060 between the hours of 9.30am- 5.30pm Monday- Friday. Alternatively you can email the team using the following address: email@example.com.
DO YOU OFFER GIFT WRAPPING?
But of course! And the best news is; we'll do it whether you ask us to or not. We want you to have the best experience possible from start to finish, so all orders arrive at your doorstep beautifully packaged as a treat just for you. (Or someone else if, presumably, it's a gift.)
We will always deliver in a discrete brown parcel, but here's the breakdown of how it will look on the inside: Mimi Holliday lingerie is presented in a chic, white rectangular gift box with the Mimi Holliday logo embossed in lush gold lettering. Damaris pieces are presented in a suitably regal, luxurious hat box in the iconic Damaris blue. Max Holliday boxer shorts are presented perfectly for a gentleman in a classic cream gift box, featuring a smart black polka dot lining and a magnetised closure.