We offer FREE RETURNS AND EXCHANGES for the UK and Europe*! If you are shopping from UK and Europe* simply use the pre-paid returns sticker enclosed in your parcel. Place your items back in their packaging and gift box securely and affix the returns label to the outside of your parcel. Then just hand it in to your local Post Office, ensuring you retain proof of postage. Please note: unfortunately we cannot process any refunds or offer compensation if your parcel goes missing and you cannot provide proof of postage.