We offer FREE RETURNS AND EXCHANGES only for the UK and Europe*! Simply, use the pre-paid returns sticker enclosed in your parcel. Re-wrap your items and gift box securely, place the returns label clearly on the outside of your return parcel, then just drop it in to your local Post Office, retaining your proof of postage and post it back to us free of charge. Please note, we cannot offer compensation if we do not receive the item/s without proof of postage. Shopping from elsewhere in the world? Please see full Terms & Conditions.